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Caregiver Alert: Insurance Company Customer (Dis)Service

Deconstructing our Health Insurance Company’s Stand on Health Care Reform

Right now Bill and I are up to our ears in what seems like dozens of picky bookkeeping details that have flooded our desks.  Not only is it tax time, but Bill’s recent retirement means changes in our automatic banking procedures and our savings plan.  We are also challenged by the need to learn the ins and outs of new medical coverage from Medicare and from the VA.

Much of this is proceeding reasonably smoothly.  Where the trouble lies right now is mainly with our old health insurance company.  Most years we have no trouble at all with them.  Our health care providers’ billing offices know their business, and we have learned the ways of filing for out-of-network expenses with a minimum of frustration.

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